Shipping policy

Last updated: November 10, 2026

Where we ship

We ship to addresses in the contiguous United States (the lower 48 states and Washington, DC). We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses or outside the US through checkout. Email sales@uniteddoorsandlocks.com and we'll quote shipping to those places.

Shipping cost

Free standard shipping on orders of $500 or more (the product subtotal after discounts, before tax).
$25 flat-rate standard shipping on orders under $500.

The shipping cost is shown at checkout before you pay.

When your order ships

In-stock items ship within 1–3 business days of your order. Business days are Monday to Friday, excluding US holidays.

Some items are made or set up for your order, such as keyed cylinders, non-stock finishes and special-order hardware. Their lead time is set by the manufacturer. We'll email you the expected ship date after you order, and you can cancel at no charge before the item is ordered from the manufacturer.

Delivery time

Standard shipping usually takes 3–7 business days in transit after your order ships. Delivery dates from carriers are estimates and aren't guaranteed.

Tracking and multiple packages

We email you tracking information when your order ships. Larger orders may arrive in more than one package, sometimes from different warehouses, at no extra cost.

Damaged or missing items

Please check your order when it arrives. If a box is visibly damaged, note it on the carrier's delivery receipt if you can. Email us within 5 business days of delivery with your order number and photos of any damage, and we'll replace the item or refund it, including shipping.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us right away; once an order ships we may not be able to redirect it.