UNITED DOORS AND LOCKS LLC
TERMS & CONDITIONS OF SALE, SUPPLY AND DELIVERY
These Terms & Conditions apply to all proposals, estimates, quotations, orders and material supplied by United Doors and Locks LLC ("UDL"), unless otherwise agreed in writing by UDL.
1. LEAD TIMES AND PROJECT SCHEDULES
1.1 Estimated delivery is 3–5 weeks from receipt of all required approved shop drawings, signed proposals, required deposits and final specifications, where applicable.
1.2 All lead times are estimates only and are subject to manufacturer availability, production schedules, material availability, shipping conditions and other circumstances beyond UDL's reasonable control.
1.3 Imported, custom-manufactured, non-stock and special-order items may require significantly longer lead times. Such items are subject to supplier production schedules, international shipping, customs clearance and other logistical factors.
1.4 UDL shall not be held responsible for delays caused by manufacturers, suppliers, freight carriers, customs, project changes, incomplete information, late approvals or other circumstances beyond its reasonable control.
1.5 Any changes to quantities, specifications, finishes, hardware, dimensions or other project requirements after order confirmation may affect the original delivery schedule and pricing.
2. DELIVERY AND RECEIPT OF MATERIALS
2.1 All deliveries are subject to applicable sales tax unless a valid Tax Exemption Certificate is provided before invoicing.
2.2 Delivery pricing applies to the Houston metropolitan area only. Deliveries outside this area may incur additional freight and transportation charges.
2.3 The customer is responsible for ensuring that the delivery location is accessible and that adequate personnel, equipment and facilities are available to unload and receive the materials safely.
2.4 Deliveries scheduled before 7:00 AM or after 3:00 PM may incur additional charges based on the requested delivery time, location and associated logistics.
2.5 Additional deliveries requested after the initial scheduled delivery will be charged at $400.00 per trip, unless otherwise quoted in writing. Additional charges may apply for special handling, freight, rescheduling or other delivery requirements.
2.6 The customer or its designated representative is responsible for receiving and inspecting all materials at the time of delivery. Any visible damage, shortage, incorrect items or discrepancies should be documented on the delivery receipt and reported to UDL in writing as soon as possible.
2.7 A signed delivery receipt confirms that the materials were delivered to the stated location. It does not waive the customer's right to report concealed damage or discrepancies within the reporting period set out in Section 3.
2.8 Once materials have been delivered and accepted at the designated delivery location, the customer is responsible for their safe storage, handling and protection, subject to any applicable legal rights and manufacturer warranties.
3. INSPECTION, MISSING MATERIALS AND DAMAGE CLAIMS
3.1 All materials must be thoroughly inspected upon delivery. The customer is responsible for checking quantities, product types, dimensions, visible condition and any other relevant details against the approved order documents.
3.2 Any missing, damaged, defective, incorrect or otherwise discrepant materials must be reported to UDL in writing within ten (10) calendar days from the date of delivery.
3.3 Written notification must clearly identify the affected materials and include, where applicable, photographs, quantities, product references, delivery documentation and a description of the issue. Notification must be sent directly to UDL through its designated email address or another written communication channel acknowledged by UDL.
3.4 The customer is responsible for communicating all delivery issues, shortages, damages and discrepancies to UDL in writing within the specified reporting period. Verbal discussions, site conversations or communications with third parties do not constitute formal notice to UDL unless confirmed in writing.
3.5 Claims submitted after the ten (10) calendar-day reporting period will be reviewed at UDL's sole discretion. UDL reserves the right to decline responsibility for missing, damaged, incorrect or discrepant materials reported after this period, to the extent permitted by applicable law.
3.6 Where a claim is accepted for resolution, UDL may, at its discretion and subject to applicable legal obligations, arrange for replacement materials, repairs, supplier claims or another mutually agreed solution.
3.7 Replacement materials, additional freight, delivery charges, handling fees, restocking fees or other associated costs may be charged to the customer where the issue is attributable to circumstances outside UDL's responsibility, including loss, damage or mishandling after delivery.
3.8 UDL is not responsible for damage caused by improper unloading, storage, handling, installation, modification, exposure to weather, site conditions or actions of the customer, contractors or other third parties after delivery.
3.9 The customer must retain affected materials and provide reasonable access for inspection when requested by UDL or the relevant manufacturer. Disposal, modification or installation of disputed materials before inspection may affect the assessment and resolution of a claim, subject to applicable law.
3.10 UDL remains willing to assist with replacement orders or sourcing solutions for issues reported after the ten-day period. Any such assistance is subject to availability, additional costs and written agreement.
4. SCOPE OF WORK AND ADDITIONAL REQUESTS
4.1 All pricing is based strictly on the scope, quantities, specifications, drawings, schedules and project information available to UDL at the time the estimate is prepared.
4.2 Any items, services, materials, revisions, changes or additional requirements not expressly included in the original estimate are considered out of scope.
4.3 Requests for additional work, materials, revisions, alternate specifications, extra quantities or other changes made after the original estimate has been issued may incur additional charges.
4.4 UDL reserves the right to issue a revised estimate, supplemental quotation or separate change order for all additional or revised requirements.
4.5 Additional work will not be considered included in the original quoted price merely because it relates to the same project, building, opening schedule or purchase order.
4.6 Where additional work is requested or authorized, any resulting changes to pricing, lead times, delivery schedules or other commercial terms will be communicated separately.
4.7 UDL is not obligated to proceed with additional or revised work until the applicable pricing and scope have been approved in writing, unless otherwise agreed in writing.
5. ADDENDUMS AND REVISED PROJECT DOCUMENTS
5.1 Estimates are prepared using the project drawings, specifications, addendums, schedules and other documents received and reviewed by UDL before the estimate is issued.
5.2 Any addendums, revised drawings, updated specifications, new schedules or other project documentation received after an estimate has been issued that affect the original scope will be treated as a new estimating requirement.
5.3 UDL reserves the right to issue a separate estimate for any additional or revised scope resulting from such documentation. These requirements are not automatically included in the original estimate or order.
5.4 Where additional materials are supplied or additional work is performed pursuant to an approved revised estimate or change order, the corresponding additional amounts will be invoiced separately, including upon delivery of the applicable materials where agreed.
5.5 Additional materials or revised scope will not be supplied without appropriate written authorization, except where otherwise agreed in writing.
5.6 Any revised quantities, specifications, pricing or delivery requirements arising from later addendums may affect the original project schedule and material availability.
5.7 The customer is responsible for providing complete and current project information to UDL. UDL shall not be responsible for omissions, additional requirements or discrepancies arising from project documents not provided before the original estimate was prepared.
6. PACKAGE PRICING AND QUANTITIES
6.1 Pricing is based on the complete material package as quoted. Partial purchases, reduced quantities or changes to the original package may require repricing at UDL's discretion.
6.2 All quantities and specifications are based on the information provided by the customer and the documents available at the time of estimating.
6.3 The customer is responsible for reviewing and confirming quantities, dimensions, product selections, hardware sets, finishes and other project requirements before authorizing the order.
6.4 Any discrepancies, omissions or changes identified after order confirmation may require additional materials, revised pricing, additional lead time or a separate estimate.
6.5 UDL reserves the right to correct clerical, typographical or mathematical errors in proposals and estimates before order acceptance. Any material correction after acceptance will be communicated to the customer for resolution.
7. PROPOSAL VALIDITY AND PRICING
7.1 Due to fluctuations in construction material costs, freight charges, manufacturer pricing and supply chain conditions, all proposals and estimates are valid for thirty (30) calendar days from the date of issuance, unless otherwise stated.
7.2 Pricing is subject to confirmation at the time of order placement and may be revised if the proposal has expired, the original scope changes or supplier pricing and availability materially change before order confirmation.
7.3 Any price changes resulting from revised specifications, additional quantities, addendums, supplier increases, shipping costs or other changes outside the original scope will be communicated separately.
7.4 UDL reserves the right to reprice individual line items if the proposal is not accepted in its entirety or if the original scope changes.
8. SHOP DRAWINGS, APPROVALS AND SPECIFICATIONS
8.1 Acceptance of a proposal authorizes UDL to commence the preparation of shop drawings where shop drawings are included in the quoted scope.
8.2 Final quantities, materials, specifications, dimensions and pricing may be subject to review and confirmation through the shop drawing approval process.
8.3 The customer is responsible for reviewing shop drawings and verifying that all relevant dimensions, quantities, specifications, hardware requirements and project conditions are accurately reflected before approval.
8.4 Any changes requested after shop drawing approval may result in additional charges, revised production schedules and extended lead times.
8.5 Where formal shop drawings are not required or included in the scope, the customer is responsible for reviewing the applicable product data, specifications and order documentation before authorizing production or procurement.
8.6 Approval of shop drawings or product information does not relieve the customer of its responsibility to ensure that the selected materials meet the project's requirements, except to the extent that any such responsibility is expressly assumed by UDL in writing or imposed by applicable law.
9. RETURNS, CANCELLATIONS AND SPECIAL ORDERS
9.1 All door sales and special-order materials are final, except where otherwise agreed in writing or required by applicable law.
9.2 Custom-manufactured, non-stock, imported, specially fabricated or made-to-order items are generally non-cancellable and non-returnable once procurement or production has commenced, subject to applicable law and the relevant manufacturer's terms.
9.3 Products that have been accepted, handled, installed, hung, painted, stained, machined, modified or otherwise altered are non-returnable and non-refundable, except where required by applicable law.
9.4 Any cancellation request must be submitted in writing. UDL will review the request and confirm whether cancellation is possible and what costs, if any, have already been incurred or are contractually payable.
9.5 The customer is responsible for applicable manufacturer cancellation charges, restocking fees, freight charges, production costs or other reasonable costs arising from an approved cancellation, to the extent permitted by law and the applicable order terms.
10. PAYMENT TERMS AND INVOICING
10.1 UDL operates as a material supplier. Standard payment terms are Net 30, unless otherwise agreed in writing. A 2% discount is offered to customers who pay and settle their invoices within 10 days from the delivery and invoice date.
10.2 Deposits or advance payments may be required for first-time customers, custom orders, imported materials, special procurement or other orders where specified in the proposal.
10.3 Invoices are payable according to the payment terms stated on the applicable invoice or written agreement.
10.4 UDL does not accept retainage, back charges, liquidated damages or deductions from invoiced amounts unless expressly agreed in writing by UDL or required by applicable law.
10.5 Any disputed invoice amount must be communicated to UDL in writing with a clear explanation and supporting documentation within a reasonable period. Undisputed amounts remain payable in accordance with the agreed payment terms, subject to applicable law.
10.6 UDL reserves the right, subject to applicable law and contractual obligations, to suspend future deliveries, procurement or additional work where invoices remain overdue or agreed payment requirements have not been met.
10.7 Additional costs arising from approved changes, replacement orders, additional deliveries, revised project requirements or other out-of-scope work will be invoiced separately.
Late Payment Fees
Any invoice that remains unpaid after its stated due date may, at UDL's discretion and unless otherwise advised in writing, incur a one-time late payment fee of five percent (5%) of the overdue invoice balance per month. This fee may be applied once for each month the invoice remains overdue, subject to applicable law and any agreed payment terms.
UDL reserves the right to waive or adjust late payment fees at its discretion.
Any applicable late payment fees will be invoiced separately.
11. MANUFACTURER WARRANTIES AND PRODUCT RESPONSIBILITY
11.1 Manufacturer warranties apply to products supplied by UDL, subject to the respective manufacturer's published warranty terms, conditions, exclusions and limitations.
11.2 UDL does not independently extend or modify manufacturer warranties unless expressly agreed in writing.
11.3 Warranty claims must be submitted in writing and may require supporting photographs, product details, proof of purchase, installation records and other documentation required by the manufacturer.
11.4 Damage resulting from improper storage, handling, installation, maintenance, misuse, unauthorized modifications or other excluded circumstances may not be covered by the manufacturer's warranty.
11.5 UDL will reasonably assist with submitting applicable manufacturer warranty claims but does not guarantee the manufacturer's approval, response time or outcome.
12. LIMITATION OF RESPONSIBILITY
12.1 UDL's responsibilities are limited to the materials and services expressly included in the accepted proposal, order confirmation or other written agreement.
12.2 UDL is not responsible for installation, labor, site supervision, project coordination, construction delays, contractor scheduling or other services unless expressly included in writing.
12.3 To the extent permitted by applicable law, UDL shall not be liable for indirect, incidental, special or consequential damages arising from the supply or delivery of materials, including project delays, lost profits, loss of use or additional contractor expenses.
12.4 Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
13. COMMUNICATION AND DISPUTE RESOLUTION
13.1 All issues concerning orders, estimates, specifications, delivery, missing or damaged materials, additional costs, changes in scope or other project matters must be communicated to UDL in writing.
13.2 Written communication is required to establish a clear record of the issue, the date it was reported, the supporting documentation and the agreed resolution.
13.3 UDL will make reasonable efforts to review reported issues and work toward a practical resolution. However, no proposed solution, replacement, credit or other adjustment is binding unless confirmed in writing by an authorized UDL representative.
13.4 The customer is responsible for promptly notifying UDL of any issue that may affect the order, delivery, materials or project requirements. Failure to provide timely written notice may limit UDL's ability to investigate, obtain supplier support or arrange an appropriate resolution.
14. GENERAL TERMS
14.1 These Terms & Conditions form part of the applicable proposal, estimate or order unless expressly superseded by a written agreement signed or otherwise accepted by UDL.
14.2 Any amendments, exceptions or additional terms must be agreed to in writing by authorized representatives of both parties.
14.3 If any provision of these Terms & Conditions is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.
14.4 These Terms & Conditions shall be interpreted in accordance with the applicable laws governing the relevant transaction, subject to any mandatory legal requirements.
14.5 Acceptance of a proposal, placement of an order or authorization to proceed constitutes acknowledgment of these Terms & Conditions, to the extent permitted by applicable law.
UNITED DOORS AND LOCKS LLC
By accepting a proposal or placing an order with United Doors and Locks LLC, the customer acknowledges that it has read, understood and agreed to the applicable Terms & Conditions.